Shipping Policy

At ByMarlenyZurita, each piece is thoughtfully prepared with care before it is shipped.

Orders are processed within 2–4 business days from the date your order is placed. Please note that processing time is separate from shipping time and is not included in the estimated delivery timeframe.

Once your order has been shipped, you will receive a confirmation email with a tracking number so you can follow your package's journey.

Please ensure that your shipping address and order details are accurate before completing your purchase. Once an order has been placed, we are unable to make changes to the shipping address or any other order information.

Delivery times are determined by the shipping carrier and may vary depending on your location, typically 3-6 business days. While we carefully prepare every order, ByMarlenyZurita is not responsible for packages that are lost, stolen, delayed, or damaged while in transit. If you experience an issue with your shipment, please contact the shipping carrier directly using your tracking information to file a claim or request assistance.

Thank you for supporting our handmade creations. We appreciate your patience and trust as we carefully craft and deliver your order.